OMNIA Workspace brings together in one place: service desk, asset maintenance, occupational health and safety, governance-risk-compliance, and CRM, all built on the same master of business partners and CMDB, with AI that understands every case. The same business partner is a customer, an AML risk subject, the owner of a CI in the CMDB, and the owner of equipment in CMMS, with no ETL between products. It consolidates the territory that today requires Aranda/BMC for IT and Salesforce for customer and compliance.
You start with whatever need is pressing today, service desk, assets, safety, or compliance, and add the rest whenever you want. There's no integration to maintain: it's the same business partner, the same CMDB, the same risk engine. Click each module for details.
Incidents, requests, problems, changes with RFC/CAB, SLT with an urgency traffic light, catalog, a governed CMDB with its own discovery agent, and AI that correlates the ticket with code changes. Omnichannel WhatsApp + WebRTC.
They go together: the asset record is the foundation of SSO. CMMS with FMECA/RPN, predictive maintenance, metrology→legal work order, and PTW/LOTO that locks the work order; SSO with IPERC, automatic mandatory PPE, and Augmented Reality validation ("NOT FIT TO OPERATE"), HSE events with RCA/CAPA.
The largest module (CMP, 42 screens). Regulator-grade compliance (AML/CFT) with a risk matrix versioned by cut-off date, an engine of official alerts (PEP, OFAC/UN/FATF, equity relationship, DNFBP…), risk-weighted economic activities; ERM (GDR) with VaR/BowTie; vendors by criticality.
The single master of business partners is shared by every module: the same business partner is a customer, a vendor, an employee, a risk subject, and an asset owner. A 360 view that crosses risk + equity relationship + alerts + KYC, onboarding with a document gate, leads, and pipeline.
To match what OMNIA Workspace covers, an organization needs a Tier-1 ITSM (Aranda/BMC) for IT operations, a CRM for customer and vendor, and a separate AML/risk/GRC engine, then has to integrate all three. In OMNIA, they live together in a single data model.
| Capability | OMNIA | BMC Helix / Remedy | Salesforce |
|---|---|---|---|
| Service Desk · Incident · Change/CAB | ✓ | ✓ | , |
| Governed CMDB + monitoring/events | ✓ | ✓ | , |
| Asset maintenance (CMMS) | ✓ | , | , |
| Occupational health and safety (SSO/HSE) | ✓ | , | , |
| Customer/vendor 360 + contracts | ✓ | , | ✓ |
| Compliance/AML · KYC + screening + PEP | ✓ | , | 💲 |
| Enterprise risk (GDR) + vendor risk | ✓ | , | 💲 |
| Regulated document management + API | ✓ | 💲 | 💲 |
| Context-based AI triage + live copilot | ✓ | , | 💲 |
| License per agent | No cost | 💲💲 | 💲💲 |
It classifies every case, infrastructure, security, access, or an application, and builds the right pre-analysis. If it's about an app, it identifies which one, learns its code, and traces git to leave the probable cause in the ticket.
What a Tier-1 ITSM sells separately, AML/KYC, enterprise risk, vendor risk, BCP, lives right next to the operation, fed by the same real events and incidents.
CMMS and SSO/HSE share the same equipment record, the same personnel file, and the same logbook, an accident investigation and the work order that caused it read one another.
Catalogs, workflows, and integrations, with an open API and standard, secure integration with your systems, are adjusted in hours, not projects, with no per-agent license and no need to adapt a rigid product to your operation.
We'll show you OMNIA Workspace running, service desk, maintenance, safety, or compliance, with your own real case, not a template.